Seamless payment collection for aXcelerate users

As an award winning payment solutions provider, Ezypay is proud to offer a secure, automated solution to collect one-off and recurring direct debit payments.

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Ezypay x aXcelerate

Effortless payment processing

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Provide payment options

Offer multiple payment options. Ezypay accepts bank direct debits, debit card and credit card payments via Visa and MasterCard around the world. Increase revenue and cater for more payments by supporting multiple payment types and methods with Ezypay. Our responsive online forms work across multiple channels and devices.

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Improve collection rates and cash flow

Maximise cash flow and get paid faster with regular, on-time and automated online student payments. Ezypay has a proven track record of collecting over 50% of failed payments that do not succeed during the first try. We automatically notify and rebill parents or fee-paying students and provide them with multiple payment options to resolve their payment.

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Security and compliance

Our cloud platform is PCI DSS (Payment Card Industry Data Security Standard) accredited and is compliant with the relevant Australian and local country’s banking rules and regulations. Ensure all your direct debit and credit card handling, billing and payment processing are achieved at the highest level of security. Make compliance our job, not yours.

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Expand your RTO with leading technology

Grow your RTO with confidence. Ezypay has proven capability across the APAC region, and is completely scalable with your organisation. The Ezypay technology is built with a powerful toolkit and the flexibility to perfectly support and scale with any type of business.

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Automated and easy to use

Relieve staff of the manual duties around lodging authorities and chasing students' payment. Easily create bespoke payment plans for your organisation by setting direct debit instructions such as frequency of payments, amounts to be collected and payment methods. The platform enables paperless direct debits, as well as automatic failed payment handling, and automatic electronic payment reminders.

Your questions answered

Do you have a question about setting up an Ezypay account? We’re here to help. Browse through the most common FAQ or contact us directly to ask your own question.

Can direct debits be set up as per the customers' preference (i.e. collect weekly, fortnightly or monthly)?

Yes, you have the flexibility to alter payment plans to meet your customers' preferences. Easily set up multiple payment plans with direct debit instructions based on term, quantity or usage.

Are there transaction fees for direct debit and credit cards?

Yes, there are fees for both direct debit and credit card transactions. Fees can be paid by either the business or customer.

Is there a fee to load customers into Ezypay?

Yes, there is a once-off load fee per customer that can be charged to either the customer or business.

What are the sign up cost/monthly fees?

Nothing! Opening an account with Ezypay is completely free and there are no monthly or annual fees on the account. The only fees included are the customer load fee when a customer signs up to your business (once-off fee), transaction fee and failed payment fee.

Can a customer sign themselves up to a payment plan?

Customers are able to sign up to your payment plans online. A URL link is provided for each payment plan which you can share with customers through email/ website etc.

How quickly will I receive the money after it has been collected from my customers?

This depends on your chosen distribution cycle (i.e. weekly or monthly). Weekly distributions are collected from Saturday to Friday and funds are transferred into your business account on the following Wednesday.

If you prefer to have collected funds transferred on a monthly basis, monthly distributions collected throughout the month will be transferred into your account after 3 business days the following month.

Is there a minimum amount of transactions that I have to meet each month?

No. There is no minimum transactional amount or value that your business must reach each month.

Will the business or its customers be contracted to Ezypay for a minimum term?

Your customers will not have a contract or minimum term commitment to Ezypay. However, your business will be contracted to a defined term as per the applicable agreement.

Will a customer be notified if their payment fails?

Yes, when a payment has failed Ezypay will notify your customer of this and provide 2 payment recovery options to resolve the payment issue. Customers can either pay online via the Ezypay online payment portal or by calling our customer service team.

What happens if a customer does not pay after their initial payment has failed?

aXcelerate offers a manual ‘rebill’ option within their software. We will attempt to collect the payment again from the customer when you select this option. Customers are also able to manually make outstanding payments using the "Pay Now" link included in the failed payment notification email.

Can a customer update their payment details online?

Customers can get in touch with your business directly to update their payment details. They are only able to update their payment details and pay any outstanding amount on the Ezypay Online Payment Portal in the case of a failed payment. Once the payment is rectified, they can opt to save the new payment details for the next debit collection.

Does Ezypay charge a failed payment fee? (i.e. due to insufficient funds or when the credit card has been overcharged etc.)

Yes. There is a failed payment fee that is charged for every payment that fails. This charge applies to payments that have failed due to insufficient funds, invalid account details, cancelled cards and blocks that have been put on the account.

Is customer information secure?

Yes! We are PCI compliant – the highest payment security accreditation. Our processes ensure that all sensitive business and customer details, billing, payments and card processing have been handled at the highest level of data security.

What are your customer support hours?

Ezypay customer service is available from 7am to 7pm on Monday to Friday (GMT+10).

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