Frequently Asked Questions – Ezypay

Frequently Asked Questions

Got questions about how Ezypay works? We’re here to help!

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General

Browse through the most common FAQs here or contact us directly to ask your own questions.

What are your customer support hours?

Ezypay customer support is available from 7am to 7pm on Monday to Friday (AEST).

Can I see a demonstration of Ezypay's recurring payment solution?

Yes, you can book an Ezypay demo online. During this demonstration, our Recurring Payments Specialist will answer any questions you may have, provide recommendations and help you get ready for automated subscription billing.

Is customer information secure?

Yes! Ezypay is a PCI-compliant payment platform. Our processes ensure that all sensitive information billing, payments and card processing are handled at the highest level of data security.

Pricing

Curious about our standalone pricing options? Get clear, concise answers to your questions here.

Our Pricing

What fees should I expect to pay?

Ezypay charges transaction fees for both direct debit and credit card transactions, as well as failed payment fees and one-off load fees when you onboard a new customer. These fees can be paid by either the business or by your customers.

What are Ezypay’s signup costs/monthly fees?

Opening an account with Ezypay is completely free and there are no monthly or annual fees on the account.

Platform

Want to know more about how our standalone platform works and its features? Find detailed information here.

Our Platform

Can direct debits be set up as per the customers' preference (i.e. collect weekly, fortnightly or monthly)?

Yes, you can alter payment plans to meet your customers' preferences.

Can customers sign themselves up for a payment plan?

Customers do not have access to Ezypay but they can sign up for your payment plans online via a sign-up form. A link is provided for each payment plan which you can share with customers any way you choose.

How quickly will I receive the money after it has been collected from my customers?

Weekly distributions are collected from Saturday to Friday and funds are transferred into your business account the following Wednesday. Monthly distributions collected throughout the month will be transferred into your account after 3 business days the following month.

Is there a minimum number of transactions that I have to meet each month?

No, there is no minimum transactional amount or value that your business must reach each month.

Will the business or its customers be contracted to Ezypay for a minimum term?

Your customers will not have a contract or minimum-term commitment to Ezypay. However, your business will be contracted to Ezypay, defined by the terms which you must sign to become an Ezypay customer.

What happens in the case of a failed payment?

When a payment fails Ezypay will notify your customer of this and provide them with options to settle the balance. Customers can either pay online via the Ezypay online payment portal or by calling our customer service team. Ezypay also offers an auto ‘rebill’ option, which will attempt to collect the payment again from the customer.

For each failed payment, you also have the option to change the amount to be collected, change the rebill date, write off, or add the outstanding failed amount to the next payment to be collected.

Can a customer update their payment details online?

Customers must contact your business directly to update their payment details. In the case of a failed payment, your customer can also update their payment details via the Ezypay online payment portal. Once the payment is rectified, they can choose to save the new payment details for the next debit collection.

What reporting functionality does Ezypay offer?

Ezypay provides 2 real-time reports that you can run on our basic platform offering. These include the Outstanding Collections report and the Merchant Transactions report.

Learn more about Ezypay

Ezypay Features

Ezypay makes it easier for your business to collect payments online.

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Pricing Plan

Clear and upfront pricing for your subscription or on-off billing needs.

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Getting Started

Set up your business account in a few easy steps to start collecting payments.

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Ezypay Platform

Features

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