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Ezypay Platform

Ezypay’s cloud-based payment platform enables you to process recurring and one-off payments

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Seamless payment collection for GymMaster users

Ezypay’s direct debit payment platform will transform the way you control and collect membership payments and fees.

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Ezypay x GymMaster

Effortless payment processing

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Provide payment options

Offer members payment options. Ezypay accepts direct bank account payments and online debit and credit payments via Visa, MasterCard and American Express around the world. Increase revenue and cater to more members by supporting multiple payment types and methods with Ezypay. Sign up members 24/7 using GymMaster's hosted online sign up form.

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Improve collection rates and cash flow

Maximise cash flow and get paid faster with regular, on-time and automated payments. Ezypay has a proven track record of collecting over 50% of failed payments that do not succeed during the first try. GymMaster automatically notifies your members when a payment fails and gives you the option to manually retry the payment at your own convenience. 

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Grow your business with leading technology

Grow your club with confidence. Ezypay has proven capability across the APAC region, and is completely scalable with your business. The Ezypay technology is built with a powerful toolkit and the flexibility to perfectly support and scale with any type of business. 

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Automated and easy to use

Relieve your staff from manual duties around customer sign-ups and late payment collection. Easily create bespoke payment plans for your members by setting direct debit instructions such as frequency of payments, amounts to be collected and payment methods. 

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Security and compliance

Our cloud platform is PCI DSS (Payment Card Industry Data Security Standard) accredited and is compliant with the relevant Australian and local country’s banking rules and regulations. Ensure all your member's debit and credit card handling, billing and payment processing are achieved at the highest level of security. Make compliance our job, not yours.

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Real industry experience

Ezypay is Australia's oldest, most experienced outsourced recurring payments provider. Born out of a gym, Ezypay is the only provider of our kind to have a Fitness Australia Roll of Honour inductee appointed. Choose someone you can trust with real industry experience.

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Transparent and competitive pricing

State of the art subscription payment features, without the hidden or ongoing costs. Ezypay offers clear and upfront pricing, specific to your subscription billing needs. We're ready to work with you on price, get in touch to learn more. 

Success stories

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“The best customer service and head office in their field. Never been involved with a better company wanting to make long term relationships with businesses wanting to grow." 

Andrew Holder

Owner of Revo Fitness

 

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Want to learn more about Ezypay?

Simply fill in the form and our Payments Specialists will be in touch to discuss your needs and advise on the Ezypay features best suited to your health and fitness business. They can also answer any questions you may have to prepare your business for automated subscription billing.

Your questions answered

Do you have a question about setting up an Ezypay account? We’re here to help. Browse through the most common FAQ or contact us directly to ask your own question.

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Can direct debits be set up as per the customers' preference (i.e. collect weekly, fortnightly or monthly)?

Yes, you have the flexibility to alter payment plans to meet your customers' preferences. Easily set up multiple payment plans with direct debit instructions based on term, quantity or usage.

Are there transaction fees for direct debit and credit cards?

Yes, there are fees for both direct debit and credit card transactions. Fees can be paid by either the business or customer.

Is there a fee to load customers into Ezypay?

Yes, there is a once-off load fee per customer that can be charged to either the customer or business. 

What are the sign up costs/monthly fees?

Nothing! Opening an account with Ezypay is completely free and there are no monthly or annual fees on the account. The only fees included are the customer load fee when a customer signs up to your business (once-off fee), transaction fee and failed payment fee.

Can a customer sign themselves up to a payment plan?

Customers can sign up to your payment plans online at anytime. Our online sign up form is embedded into the GymMaster customer application form.

How quickly will I receive the money after it has been collected from my customers?

We collect your payments from Saturday to Friday and the funds are settled into your business account on the following Wednesday on a weekly basis.

Is there a minimum amount of transactions that I have to meet each month?

No. There is no minimum transactional amount or value that your business must reach each month.

Will the business or its customers be contracted to Ezypay for a minimum term?

Your customers will not have a contract or minimum term commitment to Ezypay. However, your business will be contracted to a defined term as per the applicable agreement.

Will a customer be notified if their payment fails?

If a payment fails, GymMaster will automatically notify your customer by email to encourage them to make good on their payment.

What happens if a customer does not pay after their initial payment has failed?

When a payment fails we will continue to bill your customer according to their payment plan details. You will be able to use the GymMaster interface to manually retry a failed payment to attempt payment collection again from the customer.

Can a customer update their payment details online?

Customers will need to get in touch with your business directly to update their payment details and make changes to their payment plans. 

Does Ezypay charge a failed payment fee? (i.e. due to insufficient funds or when the credit card has been overcharged etc.)

Yes. There is a failed payment fee that is charged for every payment that fails. This charge applies to payments that have failed due to insufficient funds, invalid account details, cancelled cards and blocks that have been put on the account.

What reports do Ezypay offer?

Ezypay will regularly send a settlement report to the email addresses provided in the Ezypay application. This report will detail all of the funds that have been settled into your business account over a specific period.

Is customer information secure?

Yes! We are PCI compliant – the highest payment security accreditation. Our processes ensure that all sensitive business and customer details, billing, payments and card processing have been handled at the highest level of data security.

What are your customer support hours?

Ezypay customer service is available from 7am to 7pm on Monday to Friday (GMT+10).

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