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Ezypay Platform

Ezypay’s cloud-based payment platform enables you to process recurring and one-off payments

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Seamless payment collection for Xoda users

Ezypay’s direct debit payment platform will transform the way you control and collect membership payments and fees.

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Effortless payment processing

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Provide payment options

Offer clients payment options. Ezypay accepts direct bank payments and online debit and credit card payments via Visa, MasterCard and AMEX around the world. Increase revenue and cater to more clients by supporting multiple payment types and methods with Ezypay. Our responsive online forms work across multiple channels and devices allowing members to sign up 24/7.

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Improve collection rates and cash flow

Maximise cash flow and get paid faster with regular, on-time and automated payments. Ezypay has a proven track record of collecting over 50% of failed payments that do not succeed during the first try. Speak to Xoda for more information on the failed payment settings available to you.

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Grow your business with leading technology

Grow your business with confidence. Ezypay has proven capability across the APAC region, and is completely scalable with your business. The Ezypay technology is built with a powerful toolkit and the flexibility to perfectly support and scale with any type of business. 

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Automated and easy to use

Relieve your staff from manual duties around customer sign-ups and late payment collection. Easily create bespoke payment plans for your clients by setting direct debit instructions such as frequency of payments, amounts to be collected and payment methods. The platform enables paperless direct debits, as well as automatic failed payment handling, and automatic electronic payment reminders.

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Security and compliance

Our cloud platform is PCI DSS (Payment Card Industry Data Security Standard) accredited and is compliant with the relevant Australian and local country’s banking rules and regulations. Ensure all your clients' debit and credit card handling, billing and payment processing are achieved at the highest level of security. Make compliance our job, not yours.

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Real industry experience

Ezypay is Australia's oldest, most experienced outsourced recurring payments provider. Born out of a gym, Ezypay is the only provider of our kind to have a Fitness Australia Roll of Honour inductee appointed. Choose someone you can trust with real industry experience.

Want to learn more about Ezypay?

Simply fill in the form and our Payments Specialists will be in touch to discuss your needs and advise on the Ezypay features best suited to your health and fitness business. They can also answer any questions you may have to prepare your business for automated subscription billing.

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Your questions answered

Do you have a question about setting up an Ezypay account? We’re here to help. Browse through the most common FAQ or contact us directly to ask your own question.

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Can direct debits be set up as per the customers' preference (i.e. collect weekly, fortnightly or monthly)?

Yes, you have the flexibility to alter payment plans to meet your customers' preferences. Easily set up multiple payment plans with direct debit instructions based on term, quantity or usage.

Are there transaction fees for direct debit and credit cards?
Yes, there are fees for both direct debit and credit card transactions. Fees can be paid by either the business or customer.
Is there a fee to load customers into Ezypay?

Yes, there is a once-off load fee per customer that can be charged to either the customer or business.

What are the sign up cost/monthly fees?

Nothing! Opening an account with Ezypay is completely free and there are no monthly or annual fees on the account. The only fees included are the customer load fee when a customer signs up to your business (once-off fee), transaction fee and failed payment fee.

Can a customer sign themselves up to a payment plan?

Customers will not have access to the Ezypay portal but they can sign up to your payment plans online. A URL link is provided for each payment plan which you can share with customers through email/ website etc.

How quickly will I receive the money after it has been collected from my customers?

This depends on your chosen distribution cycle (i.e. weekly or monthly). Weekly distributions are collected from Saturday to Friday and funds are transferred into your business account on the following Wednesday.

If you prefer to have collected funds transferred on a monthly basis, monthly distributions collected throughout the month will be transferred into your account after 3 business days the following month. 

Is there a minimum amount of transactions that I have to meet each month?

No. There is no minimum transactional amount or value that your business must reach each month.

Will the business or its customers be contracted to Ezypay for a minimum term?

Your customers will not have a contract or minimum term commitment to Ezypay. However, your business will be contracted to a defined term as per the applicable agreement.

Will a customer be notified if their payment fails?

Yes, when a payment has failed Ezypay will notify your customer of this and provide 2 payment recovery options to resolve the payment issue. Customers can either pay online via the Ezypay online payment portal or by calling our customer service team.

Can a customer update their payment details online?

Customers can get in touch with your business directly to update their payment details. They are only able to update their payment details and pay any outstanding amount on the Ezypay Online Payment Portal in the case of a failed payment. Once the payment is rectified, they can opt to save the new payment details for the next debit collection.

Does Ezypay charge a failed payment fee? (i.e. due to insufficient funds or when the credit card has been overcharged etc.)

Yes. There is a failed payment fee that is charged for every payment that fails. This charge applies to payments that have failed due to insufficient funds, invalid account details, cancelled cards and blocks that have been put on the account.

Is customer information secure?

Yes! We are PCI compliant – the highest payment security accreditation. Our processes ensure that all sensitive business and customer details, billing, payments and card processing have been handled at the highest level of data security.

What are your customer support hours?

Ezypay customer service is available from 7am to 7pm on Monday to Friday (GMT+10). 

What happens if a customer does not pay after their initial payment has failed?

Ezypay offers an auto ‘rebill’ option, where we will attempt to collect the payment again from the customer. The rebill option can be customised according to your business’s needs. For each failed payment, you also have the options to change the amount to be collected, change the rebill date, write off, or add the outstanding failed amount to the next payment to be collected.

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